Bowlero Heather Ridge

I had my son’s 13th birthday party at Bowlero Heather Ridge today and it was such a great experience. Ben was amazing and so nice andnCourteous ! He made sure we had everything we needed and he was so down to earth that it felt like we were friends. I wish all people had amazing customer service like him! The service was amazing ! I would definitely have an event here again !

One of the servers was brash, rude and wouldn't allow the other person who was originally helping me just do her job. It was frustrating to see the micromanagement and micro aggressive behavior coming from somebody who's job just isn't that intense. Not saying the job isn't stressful at times, but there's better ways to communicate and just trust in your team to do their job. Other than that, decent prices, fun place.

Bowling is pretty good. Food and bar is scene is very poor. Severally understaffed. A bit of a depressing environment. I would recommend you go somewhere else.

Here tonight on Saturday, September 19. No one who is bowling is wearing a mask. When we ask staff about it they state management has been busy and they’re short staffed. Management was in the kitchen. His mask was not fully covering his mouth and nose, it was tucked underneath his nose. They give us a lane whose table still had drinks on it. I highly doubt that the balls or table were even sanitized down. We did not feel safe at all.

Staff is the best Love Ben friendly and always make me an my family feel welcomed and appreciated