Map
Detailed Information
- Place Types Bank
- Address 15426 E Sprague Ave, Spokane Valley, WA 99037, USA
- Coordinate 47.6566368,-117.1973663
- Website https://locations.usbank.com/index/washington/veradale/sprague-
- Rating 3.4
- Compound Code MR43+M3 Spokane Valley, WA, USA
Photos
Reviews
Customer service is horrible. They simply don't have enough tellers for inside customers. They cater to the drive thru. They efforts to assist customers within this lame little branch isn't sufficient. I'd change that up in a heart beat. This coming from a former B Of A Regional manager.
I've been with US Bank for 15 years. It was with them (in Boise) that I opened my first bank account. Typically I have good customer service and no reason to complain. I did an auto loan through this branch, and it's been such a terrible experience I'm going to switch all of my accounts out of US Bank. I've been asked to come in for signing documents to fix paperwork issues 6 times for this loan. Banking hours are work hours. 6 different occasions I had to take time out of my work schedule because they un-apologetically missed something. Now I'm getting letters for another issue with the title document (no phone calls this time). The letters again have no tone that they're at fault, but are actually even threatening. I've never had such a terrible experience with purchasing or financing a vehicle.
I banked with US bank for about a year and a half and I was fortunate enough to not have to deal with any typical banking issues such as a plethora of fees or overdraft charges. The customer service is always top notch at the sullivan branch every time I visited and Paige is a rockstar and was particularly helpful especially when cancelling my account came around. Made the process very easy and simple and was helpful every step of the way!
I have partnered with US Bank since I first was able to get an account here. The service is always amazing, expert staff with answers to my questions, and a home-like feel to the establishment. I hope to spend many more year to come with this bank!
Melody is amazing. She went above and beyond. I love this branch!
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