Beck's Shoes (Formerly Don's Shoes)

I went shopping here on 10/07 because my feet were in a lot of pain and I was looking for some comfortable shoes I was not expecting to actually buy anything however I was helped by an employee by the name of Carol and she assisted me and put me on the scanner and I got to see the areas of my feet that were affected in pain and I ended up leaving the store with two pairs of shoes and two pairs of insoles. I experienced great customer service, the entire team is amazing and I will definitely be returning to this location to shop again.

The worst customer service in history. I was there in 9/26/2020 I was recommended by my chiropractor to go there and get some shoes. Well the lady that was was very unhelpful. And one word sentence when I was asking questions about the shoes I will not be recommending anyone to go to that store and I will call my chiropractor and let him know not to refer his patients there.

If I could give a no star report it would be here. I walked into the store to help my friend in her mid eighties purchase a pair of shoes. There was a tall bald man with a bandana on his face working in the store. Before there was a hello or anything we were told we could not be in the store because we did not have masks on. I was treated horribly by another shopper yelling at me that “Wearing a mask is the law” My friend left the store after shopping there for years and says she will not go back. I told the other shopper that wearing a face covering is a guideline, not a law and that he was being rude by yelling at me and attacking me when it was not his conversation. He apologized that he had yelled at me. The store worker apologized for the customer yelling at me and I said that it was not his fault but that I wanted to know about exemptions because and he just told me to leave. I asked if I could have a business card with the name of the manager or owner of the store and was told he would not give me that information and that I needed to leave the store. When I turned to leave the store the worker and the man who yelled at me were laughing. My friend who was wanting to buy the shoes was very hurt. She has lived in Yuba City for years and shopped there many times. During this whole “emergency” she had never worn a mask and she never “sheltered in” and she did not get sick. I never have been treated with such disrespect in a store in the community where I live.

The Store is well organized, Carrie's every shoe you could want and their employee Went above and beyond to help me find the right walking shoes. He was very friendly, knowledgeable personable, hard worker. This employee should get a raise and a promotion.

I got a nice pair shoes, but the staff wasn't nearly as knowledgeable as Don's was. Dissapointed and sad to see Don's go.