Citibank

The tellers are always welcoming and greeting their customers with a smile. The few tellers who have been there the longest, definitely make it obvious who their regulars are, as they know them by name and ask them how life is! This branch treats you like family and they notice how often you come in, as soon as you know it, they learn your financial habits which is quite funny and helps when you need to go in and out quickly! There is never a long wait there, no more then 5 minutes, as they usually have 2-3 tellers daily when most banks only have 2 tellers. On busy days they have 3-4 tellers, which is a lifesaver!!! If there ever is a long wait or a line to the door (do not fear this...) the line will go fast as they are very efficient in a timely matter, usually this type of line is on a Friday between 4-5 PM or ANY typical busy day, 1st, 3rd, before or after a holiday. You can tell all the tellers hustle in a good way (very efficient) to be considerate of their customers in line patiently waiting. I haven't had to wait longer then 15 mins in line, and even then they still thank you for patiently waiting. I've seen them help one another with customers if one teller has more experience than the other. I love how spirited they are on Friday's, the women here are not catty, they have a good eye for possible financial needs and definitely have my best interest in mind! They have educated me in credit card usage, ways to avoid fees, earn cash back rewards, like I said they truly look out for you and care!!! They are not robotic or act like they hate their job. These girls have fun and you can tell they all get along working and enjoy what they do! Tuesdays through Thursdays between 11:30-1 PM and 2:30-4 PM are the best times to visit if you need to hold up the line a little longer then normal or need to call for an issue.

Very bad customer service. The lady sets in the second desk on the right is unprofessional. She allegedly waisting customers time.

Pull all of your money out and transfer to a credit union. Let banks like Citi collapse and never come back again.nnBy the way, the Government Travel Card through CITI sucks. CITI charging more interest than what was disclosed.

good sevice

My best bank