Journeys

I have to commend the young lady that was working by herself. She treated each customer promptly and was super efficient and very polite. She should get a raise. I should have gotten her name for this, but it was at Santa Rosa Plaza store around noon.nThank you

Had a great experience picking out a gift for fathers day. Kaitlin has the best customer service. She helped me from beginning to end. She's very sweet and knowledgeable. Ask for her!!!!

Anna the store manager is phenomenal. She goes out of her way to help you find what it is you need if they don't have it. She has a terrific personality when it comes to dealing with kids, and oh I forgot, she's my daughter. ud83dude0e

They have great shoes for adults and kids most of all they have beautiful selections of shoes you love

I wanted to share this experience with the world many years later since it was terrible. Hopefully, Journey has learned from the experience and become a better company towards it's clients. I was 18 when I bought some very expensive shoes from this location in Santa Rosa, 120 dollars. I was a minimum wage employee and full time student, 120 dollars required saving for months. I bought a pair of shoes that seemed to fit OK when trying them on in the store, but were giving me blisters on the inside of my feet by the time I reached the mall exit. I returned back into the store 15 minutes later, receipt in hand to the same employee I bought the shoes from. I simply wanted to exchange for a different pair that did not blister my feet. The employee denied my request! I started getting upset and the employee cussed at me. I asked for the manager. After 30 minutes of arguing they gave me my money back, even though, originally, I just wanted an exchange and planned on buying another pair. They told me never to come, don't worry, I won't! It's been 15 years since this event happened, I've told all my friends over the years not to purchase shoes at Journey, they don't. I've seen shoes I liked from Journey and passed them by due to the horrible experience. Are we learning something Journey? All these years you've lost a lot of business and I will never buy from you. Hopefully, you've solved this problem by now.