Map
Detailed Information
- Place Types Bank
- Address 1120 Texas St, Fairfield, CA 94533, USA
- Coordinate 38.2496729,-122.0481522
- Website https://locators.bankofamerica.com/ca/fairfield/financial-cente
- Rating 2.4
- Compound Code 6XX2+VP Fairfield, CA, USA
Openning hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 4:00 PM
- Saturday 10:00 AM – 1:00 PM
- Sunday Closed
Photos
Reviews
If the could put zero star I would. The acting manager named Leslie in her name tag was very unprofessional, with bad manners infront of customers. Went there to incash a bank of america check and they let me wait too long. She said to wait for 10 minutes to verify the check but when another customer approach her she talk to the new customer for too long again. She is not done yet with my inquire and there she is working with another customer. Its so frustrating because I need to go on line for too long, deal with the teller for too long again. Teller had a hard time to in cash the check so I told them to call the issuer but they refuse I was told to go to the small tables and did not offer any chair. After ling waiting standing Leslie said she can not incash the bank of america check and she wants me to deposit. I refuse because I just want it in cash because I need the money. Its pandemic and I dont have work and I need to pay bills. After all the waiting and neglicted for some time I gain nothing but a bad customer service. I hope this will be acknowledge by the corporate office and give more training with there worker.
I like the service here but long lines and they don't seem to care if there is a lengthy wait. They should open up more windows when it's busy. Just common sense.
I came into this Branch to cash a check from a vehicle I'd sold to a dealer. I called the day before to ensure they would have $7,000 on hand to cover the check. they indicated that amounts under $10,000 are usually read the available and on hand and it would be fine to come in to cash the check. but I came in I waited in a line for almost 30 minutes while tellers lingered and laughed and allowed customers to wait on necessarily. But I tried to cash the check they said the amount was too large and I would have to schedule a time to have the check cashed. I asked to speak with the branch manager who I waited almost 20 minutes for and never received any attention. Her name is Leslie Calderon and never once made an attempt to even informed me that I would be waiting for an extended. Of time for her attention. this is by far the worst experience I've ever had with Bank of America but I'm not surprised because I canceled my account with them over 10 years ago because of customer service like this. by the way I tried to call in a complaint but without an account with Bank of America even the automated service to reach a live operator will not work. They've protected themselves well against complaints as I'm sure they get plenty of them.
If I could give them zero stars, I would. I’m forced to come here to get change and I dread it every time. They don’t have a merchant window and only have two windows going every time I come in here no matter how long the line is. So what are the other ten windows for? They y’all more to themselves then to the customers and don’t realize while we sit in this long line for 30-45 minutes for simple transactions that we have nothing better to do then to look and watch their every move. At least put up a tv and have the game on so we don’t fall asleep standing up. Customer service counts too!
Every time I go to this branch it takes me a hour to get through the bank line. They always have one teller and a line out the door. They have at least 4 bankers happy to set up a account and 4 employees talking in the back. No attention to customer service. If you own a business it would be almost impossible to have this bank as your primary bank if you do daily transactions. There should be no teller for the bad service.
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