First Tech Federal Credit Union

A First Tech employee (someone who seemed much more senior than anyone I'd talked to previously) contacted me shortly after writing my original review (below). She was very friendly and understanding, and said that while they still could not pursue my dispute further, they could compensate me for 50% of the lost funds. It is not necessarily the ideal outcome, but I am impressed that they seemed to care enough to at least do something about the matter. I am still somewhat concerned with whether their fraud protection service will cover unauthorized transactions should a similar event occur in the future, but hopefully that's not something I'll have to find out.nn[Original Review]:nBeyond disappointed with First Tech. Have been a member with them for 12+ years. They are always touting their fraud protection services. Had an unauthorized transaction on my card last month, and disputed it. First time trying to go through this with First Tech. They denied with no investigation. Called to ask why, and the lady, while friendly, said she didn't know and would call me back. A week later, and still no call back. Repeated the process, was told they would call me back, again no call back. Left a message on their online portal, and no response there.nnIn contrast, I've had to dispute a few transactions on my other card (Apple card). Each time, they responded immediately and settled the issue within a day or two. Versus First Tech, where it has now been two months and still no response from them.nnBeware, their fraud protection services are a fraud themselves. I'll be taking my banking elsewhere.

I've been a member here for 35+ years, going back to when it was originally the HP Employees Federal Credit Union. Ever since it's reincarnation as First Tech, their customer service has declined, the staff turnover at the branches is constant, and basic competence for routine transactions is decreasing. If you want a BofA like experience where you are just another number, this is what First Tech has morphed into.

ATM worked like it should.

Great bank, the people over here are the kindest and help you through anything.

Had this bank for a decade, always helped and stood by me, always gave me opportunities to improve my life and gain resources