KeyBank

I waited in the drive through line for about 20min, whatever. I explained to the teller I needed to make a withdrawal of five thousand dollars. He told me they couldn't do that amount in the drive through and I needed to come inside, im irritated now but whatever I keep my cool and go inside. Now standing in line in side for another 5 minutes or so... I handed the teller my bank card and id again but now she tells me my id is expired and can't complete my transaction. I explain that because of covid 19 my id is still valid, she refused to listen to me so I asked for a manager. Before asking for manager she helped the person next to me! When she was finished with him she then yelled past me to get the managers help.. He asked me a few questions and I explained the situation. He told me to hold on and he was going to make a phone and I should sit and wait. I stood there because at this point I'm angry and very Impatient, I watched him the entire time. He just sat at his desk and stared at his computer for ten minutes. He stood up and walked out of his office saw i was still standing there, with a surprise look on his face he asked me if I had any other forms of picture id. I didn't, so he said he couldn't help me or complete the transaction. 45 min to an hour I wasted there. What a complete WAIST OF TIME! Rude, lazy and ignorant employees. I really didn't think pulling out my cash cash wouldn't be this hard because two weeks prior I was able to pull out half of what I asked for this time!?!?

Thank you Cynthia Prewitt for your patience and pleasant mood taking care of us.nAlma & Ron George

Banking is ok. Friendly tellers. Have no issues. Except there line and they take forever! They have 1 maybe 2 tellers that actually work at once. If you go there plan on being there minimum 10 minutes up to 20 or 30 just for a withdraw...

I have a laundromat business and I have the most cash deposit. Very friendly and helpful. especially branch manager He spent a time helping us and always great service, he is the best !nThank you.

If you’re into waiting a week to access funds from a check deposit, this is your place! This has happened both times I’ve walked in to deposit a check. Never had this problem with any other bank. Funny how you can send money wherever you’d like to wherever in the world, but if you walk in a check to deposit, they’ll sit on it for 7-10 days.