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Bank of America (with Drive-thru ATM)
Reviews
Ayman Zalat (11/02/2020)
Empty bank with no customer service at all !!
Cynthia (04/26/2019)
I had questions about my old statements and a youngish man helped me. He might be the manager. Very polite, good service and thorough with my questions. I really appreciated it! I seldom go into the branch as most of my banking is done online. I often speak to online representatives who have always provided great service. btw, we have several accounts with B of A and it's so streamline with online banking I love it!!!
Natalie Steele Menees (12/05/2018)
I was just at this location today and received terrible service. All I had was a house payment to drop off and needed a receipt. Normally this takes about 2 minutes. When I pulled up to the window, the teller immediately opened the drawer and said something about needing to finish an inside transaction first. She proceeded to call another teller for help and seemed very frustrated with her computer for the next few minutes, counted some cash multiple times, went across the room and opened a drawer, etc. Finally she came over and said she needed to go to the front to complete this other transaction and did not apologize. I said I was concerned because there was not only me, but another customer behind me who had been waiting. All she said was “please stay! I’ll be right back” with no apology whatsoever. I decided to leave, as I didn’t know how long she would take.nI understand that glitches happen and I am not necessarily blaming her (although the lack of communication/apology was completely wrong), but the bank management and administration needs to hear this. I will not be going back to the Edmonds Bank of America location and I will tell others not to, as well.
Cindy Kelly (11/19/2018)
Slow inexperienced service..changing banks ASAP..one cashier at lunch that can't even do a transfer and argues with customers. Then another staff asks customers behind you in line if they she can help thrm so those customers that need to have money exchanged get their transaction done before you..was there 25 minutes and left without a tranaction. Great place to visit if you have all day.
Ralph Adams (05/02/2019)
I have been with this bank since they were Seafirst Bank in the 1980's. Every year the service gets worse. B of A is just too big to care. The only reason I haven't changed banks is because of all the auto bill paying I have set up there.
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