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U.S. Bank Branch

1508 Riverside Dr, Mt Vernon, WA 98273, USA

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Detailed Information

Place Types Bank
Address 1508 Riverside Dr, Mt Vernon, WA 98273, USA
Coordinate 48.4343533,-122.3346255
Website https://locations.usbank.com/index/washington/mt-vernon/riversi
Rating 2.2
Compound Code CMM8+P4 Mount Vernon, WA, USA

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Reviews

Beth S (10/09/2020)

Been banking with US bank for over 25 years. Have a business account with a trust account so we do not have an option to place large checks in the night drop, need a receipt. We Have found that waits are way over 35 minutes every time we go. On Saturday been first in line at 9:00 am, and they didn’t open 20 minutes after that....for service. We just left.... Now learned that the downtown branch will never open so this is the way it will continue into the future even after Covid delays. This is unacceptable. I have no online app option when large checks over $3,000 are involved. I will be closing our account due to the unacceptable level of commitment required by us to make a deposit. So sad about this.

Robert Olivarez (10/09/2020)

Worst experience ever never banking with this bank they want your whole live details just to cash a check. And have the nerve to lie and say its a federal law for me to have to give them my social and work information just because I don't bank with them !!! Don't bank with this bank worst experience ever !!!!

Sarah DeLaFuente (06/06/2020)

Waiting for over 35 mins in drive through is unacceptable. I understand delays , but if the lobby is going to be closed at least make sure the ATM machine is working properly. Employees should be checking the atm daily. The teller wasn’t surprised to be busy , so making sure you’re staffed adequately is most important. It looks bad when you have a guy giving tickets to people because you’re closing and is in a hurry to leave instead of inside helping . I really hope you guys can get more efficient.

Elizabeth Edge (09/22/2019)

The best experience I have ever had at a bank. It doesn’t look like much from the outside but the staff are so helpful! I was in the process of switching over to US bank from another and the employee that helped me was so great! She was so helpful and explained everything that was happening and what things meant. I’m still pretty young so I don’t know a lot about banking. She went above and beyond giving me advice on things that we didn’t even come in for but needed help understanding anyways. WONDERFUL!

Ali Vargas (05/22/2019)

I would just like to say I had a great experience at this branch thanks to the branch manager Gustavo. I came in to deal with a couple of issues and the tellers told me I would have to wait until he was finished with his clients. I honestly was a bit annoyed at first as I had limited time. Once he was free Gustavo did an amazing job attending my needs. He was super personable, and very professional. He made the process of opening a business CC account painless. This is the perfect example of how to offer your best customer service. Please keep him there!

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