Kriser's Natural Pet

My spouse and I moved to Aliso Viejo about 2 months ago and we found Kriser’s, which we thought was the coolest pet food store we’ve ever seen. The selection of all-natural foods and treats were amazing and we took to coming in regularly to get our pet’s food. The girls who worked there were all incredibly friendly and knowledgeable about the products, it made the shopping experience nice and relaxing. Recently, they hired a new sales person named Jacob. When we first met him it was...uncomfortable. He tended to have explicit music playing he was working, which is not professional at all considering how many young children come into the shop. We just wanted to get our pet food and leave but instead he kept asking about our plans and personal life when there was clearly a long line of frustrated people behind us. We came in again yesterday again and he was there, and after what he did, I am sorry to say I will be taking my business elsewhere. As he was ringing up my spouse, he did his usual thing of trying to force you to converse with him, except this time he actually started recommending different MARIJUANA STRAINS to my spouse (to clarify, no, it was not the calming CBD pet products they offer). All of this was within earshot of CHILDREN. My spouse was so shocked they just awkwardly went with it so the transaction could just end already and leave. When my spouse told me what happened I couldn’t believe it, but with this was the last straw. I loved shopping at Krisers and I recommended it to all of my friends. After this, I will be letting all of my friends and coworkers that shop at Krisers of what happened and advise them to shop elsewhere. It’s a shame, I very much enjoyed shopping there until this new man started. Oh well.

I come to this store at least once a month to pick up raw dog food so as you can imagine I spent quite a bit behind the food at the store. The store is really tiny which is fine because I don’t really care about the size of the store but I feel like the customer service can be improved. Based on my experience today, I probably would never go to the store again. I’m not going to name the person who was at the register but the vibe was totally off. She was rude and disrespectful. If I’m going to spend over $400 every month on your business, I expect at least decent customer service. Just a hello and thank you would be nice to start with.

Wonderful staff. Great selection.

AWFUL, AWFUL, AWFUL. Just picked up my dog from grooming. We've been coming to this place over 2 years or so. I just got charged whopping $180 for grooming. Left him for little over 2 hours... I feel like I just got ripped off. Asked the manager to waive since we've been a loyal customer to them for some time. She wouldn't even budge. DISAPPOINTING. Very upset. DON'T leave your pet over an hour, these guys will rip you off.

Great selection. Decent prices.