Map
Detailed Information
- Place Types Bar
- Address 2654 East, Red Cliffs Dr Bldg. 2, St. George, UT 84790, USA
- Coordinate 37.124786,-113.529854
- Website https://www.texasroadhouse.com/locations/utah/st-george
- Rating 4.2
- Compound Code 4FFC+W3 St. George, UT, USA
Photos
Reviews
Call ahead seating. Zero wait.
Got here at 6:05pm and it’s 8:10pm. Still no food. We’ve watched multiple groups at more than one booth arrive, order, dine, and leave. We’ve talked with management three times. I usually love the food here, but atrocious customer service! I get that stuff falls through the cracks sometimes, but this is unacceptable.
UPDATE: We finally just left at 8:30pm - no food still! Management comped our meals, but they were never even delivered (how is this helpful?) plus my entree was $10.99 - it’s not the money, it’s the lost time and missed movie with good friends. I get that stuff happens, but this experience was extraordinary in that management didn’t own it. Don’t tell me it’s happening across the whole restaurant when I can clearly see that it’s not. BTW, this is literally the second review I’ve ever left. I’m not a complainer.
SUGGESTION TO OWNER: Perhaps train your management team to just own it when stuff happens - it will - and customers usually have a lot of patience. In this case, someone should’ve just said, “So sorry about this - how can we make it right?”
My husband and I used to LOVE coming here. They had the best quality meat for such a good price. The flavor was beyond amazing. We had a couple interactions with the staff that rubbed me the wrong way but I didn’t think much of it. I’m a pretty understanding person.
After a couple years, we noticed the customer service wasn’t what it used to be. The girls at the front had attitude a lot of the time even though I was always super nice to them.
Now, all I hear are bad things about this place. I don’t know what happened to this poor restaurant, but I hear the manager yells at the staff all the time. I’ve heard from friends of hairs being found in their food and the waiters not caring much. There was an incident where 20 people got sick all in the same day from the cooking. This place used to be my and everyone else’s favorite restaurant EASILY! But I feel this particular location has been going downhill for quite some time and does not reflect the brand of Texas Roadhouse correctly. I would advise not going to Texas Roadhouse in St George until they improve things drastically. If I see any improvement, I will immediately change this review!
Can I tell you how much I love their caesar salad? I will go there just for that. Tonight it had the perfect amount of dressing! So yummy!
Boy oh boy! That smothered chicken is amazing. Even if you get it without the mushrooms and onions, get the cheese melted on it! I keep it gluten free so I get it without the gravy, so I don't know how that adds to it. But what I had was delicious!!
My husband loves the crispy critters!
Don't forget to try the flavored lemonades! Raspberry is my favorite but that blue crush tonight was pretty tasty. It has some coconut cream in it. Yum.
Food was delicious, nice fresh and hot. However, the service was a little lacking. Kept having to prompt the bartender/waitress for things. It was 8 when we got in about an hour before close, the food took a little while to come out. Seemed like more that 20 min. The bartender seemed to have maybe a bunch of tables spread out, but was busy closing down making drinks. It seems to be what these businesses do or the waiters do because that's how they make money, but i think she spread herself to thin. She was nice enough, but her attentiveness on a scale of 1-10 was about a 6.5 or barely 6.75. Millennials.
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