Sound Credit Union

My family has been with them for some time. Any issues that may arise they have dealt with them. Me and my husband had charges on our account that we didn't make. They recovered our money quickly

I have been with Sound Credit Union for almost 10 years and I have learned a lot about them in the last year that I am not happy about. A couple years ago I set up payments through there bill pay, and I would always send it 3 or 4 days before due date, a few months later I talked to my landlord and he said payment was always arriving late, so I contacted SCU and they said there bill pay was handled by a company in South Dakota and they were having to mail paper checks to landlords account in Washington, for some reason the could not go internet. They told me about there pop money service and said it takes 3 business days so I said okay let's do that but then after about my second or third payment I got an email today that payment was supposed to be sent out saying the schedule payment had been canceled.I called sound credit Union to find out why and they said because I'm only allowed to send the payment once a month and I had tried to send this payment 29 days after the last payment so I said okay and set it up for reoccurring payments on the 30th of every month then today I received another email saying payment had been canceled it did not give a specific reason why so I called sound credit Union to find out why and it took me 5 hours to get through to them and he could not really explain why. I just became frustrated with him and I said that's okay I have to go. I think it is time for me to move on to a different bank where I can get better serve customer service. it is almost like sound credit Union wants to control my money and tell me when I can spend it and how much I can spend.

Wendy is so nice and helpful. Thank you

It took more than half an hour to get a $100 check cashed in the drive through today and it would have been longer had I stayed at the parkland branch where I started. These people need to open up the lobby's and start giving people real access to their money. I'm looking for a new bank.

I have had an account with Sound for a little over a year now and I have nothing but good things to say about them. My boyfriend tried opening an account online but had trouble doing it so he went into this branch and Wendi was very helpful in getting him all set up.