The Pines at Placerville Healthcare Center

This place is terrible, needing to be updated, the food is awful and according to most of the staff they don't have enough qualified people to do their job properly. My mom left this place with an infection in her leg and had to benre-addmitted to the hospital! And to further make things even worse they lost my mother's clothes in their laundry after we had made it a point that her family would do her laundry not them! I have called this facility daily asking the staff over and over to either find my mother's clothes or reimburse her for what was lost and each time I gett the run around. I think eldorado County should inspect this facility for any problems that may exist. I also would not recomend this facility for anyone's love ones !

Caring PT staff and aides. I had family here for 7 months in 2017 and it was difficult but we were supported and got through it. Driving services are good but not perfect, food was OK- varied and prepared good enough. Medical staff were supportive and worked with us as a family. I am sure you can pay more to have higher end service elsewhere but this worked for us and with our insurance (Kaiser)

Gail Cook here I had a very good stay here for about two weeks this past Jan. Staff was excellent. Home was very clean and did not have that smell that so many others have. Nurses, PT and OT we're all great ! I would of given The Pines a 5 but the food was awful. That's ok I lost a lot of weight.

UPDATE: I'm happy to report that the administrator Jared unexpectedly decided to replace the stolen gas gift card. We are so grateful and appreciative. Thank you for doing the right thing. Updated from 1 star to 3 stars.nnNot the Worst nursing home/rehab facility in the area but needs improvement. The staff are basically friendly. The call buttons are not responded to in a timely manner-perhaps they are short staffed. So good luck if you have an emergency. My brother was a patient there after falling whereby he broke his arm at his shoulder rendering him unable to do practically anything on his own. I had purchased a gas gift card for him that I had securely zipped into the pocket of his jacket. The next morning it was discovered missing by missing I mean stolen. I spoke with the director of Social Services and the administrator both gave me stone faced talking points statement about how they don't reimburse cash. I told him that I didn't think that it was appropriate to treat patients like that especially a disabled veteran who is on a very fixed income. He had wanted the gift card purchased for his IHSS worker who had been doing a lot of errands for him while he had been in the hospital at Marshall and also in the Skilled Nursing Facility Pines at Placerville going above and beyond her scope of Duties because when she's not working for him in the home hence the name In Home Supportive Services she does not get paid so that's why we bought her a gift card. She was going to pick it up the next day and there was no gift card there. So if you value your your life and your belongings I don't recommend sending any family member to Pines at Placerville. We had him transferred to another facility locally where they released him with a cold. He arrived at The Pines of Placerville basically healthy with the exception of having just broken his arm at the shoulder and also just recovering from foot surgery to now also recovering from a cold. He reports that the new facility is a much better fit.

Great staff with wonderful, caring hearts. Highly professional and dedicated team. Pleasant setting amongst the pine trees in a lovely neighborhood.