Kaiser Permanente Walnut Creek: Chemical Dependency Services

KAISER PERMANENTE is AWESOME and I have never been let down. The STAFF, NURSES, DOCTORS etc. are FABULOUS in every way. If I need something, it isn't a problem, no matter what. Everything is FAST, if you're Doctor or Nurse, etc. Says I need something, whatever it may be, there is no waiting period, it happens right away.n❤❤❤❤❤❤❤❤❤❤❤❤

Next appointment I could get with a psych was gonna be in TWO months. Definitely leaving this insurance

During these two weeks in October 2017, I was dealing with a lot on my plate. I would have frequent-daily anxiety/panic attacks and was unable to sleep for a week straight.nAfter speaking with my personal physician (wonderful by the way, that department has their things down), he recommended that I take melatonin to see if it would work.nUnfortunately, it didn't, and he deemed that it would be beneficial to schedule an appointment with their Mental Health Department. I called the number and scheduled an initial appointment with Dr. Lucy Watkins in November 2017.nnA week before the appointment, I received an email showing that my scheduled date changed.nI didn't receive a call, an email, a text, or have any correspondence regarding this change.nI made a call and the receptionist said that Dr. Watkin's cannot see me because she will be on vacation then, very last minute, and apologized.nnI changed my schedule and decided to see her in December 2017.nAfter submitting my request for the day off, I woke up a bit later than usual, since the appointment was around 9:30/10, and I didn't need to wake up at the same time I normally do for work.nThey called at 8:30/9, and told me that Dr. Watkin's was sick and had to cancel.nNo attempt to reschedule. Nothing.nAt this point, the unpredictability and hassle of trying to set up an appointment was worse than what I was facing at the time.nI decided to let it be.nnThen more crises happen.nWhen things don't get resolved, it manifests in different ways.nSo early July, I decided to call again to try to schedule an appointment - the first one.nThey assigned me Dr. Andrea Parsons for Wednesday 8/1nNow... two days before the appointment (7/30) they just decided to randomly switch it to 8/2 at 10:45 without consulting me first.nnThis is unprofessional, unacceptable, and unheard of.nPeople have jobs, families, responsibilities, and schedules to tend to.nI am very disappointed in Kaiser for letting this slide under the radar and for letting this happen.nIt's already hard enough to get people to be self-aware enough to go to therapy... why make this such a hurdle?

really bad how when I'm running out of medication, i have to wait 2 months to get an appointment to get a refill.

Providers are fine. Facility is drastically under-parked, with receptionists telling people to come early (it's not a concert where everyone arrives at once) or park illegally in the Safeway lot. And because it's a big bureaucracy, there is no one to whom you can complain - or at least no one who cares.