Kaiser Permanente, Fabiola Building

Easy access and clean. People are friendly.

This pharmacy is NOT open google needs to change their information

Pharmacy located in the building as well as a small food cart at the end of the first floor near the men's restroom.

Tried to fill an OTC eye drop product with a prescription from my doctor so I can use my FSA dollars, the Pharm Tech, she read it WRONG and entered it as a glucoma medication.nnI’m glad I checked the box before I paid and noticed their mistake.nnWhen I explained to the tech this isn’t the correct meds and he had the nerve to say that’s what your doctor wrote.nnAfter showing him the photo of the hard copy script that the doc had written for the OTC product, he had to verify with the tech who originally entered the script in their system instead of verifying the actual pharmacist about the difference between the medication.nnAs a new KP member, my experience is not the best and I won’t forget it either. It seems that the pharm techs and my doctor lack listening skills and everyone speaks at you in a very condescendingly tone too.nnWhile I wait another 20-30 mins to have the correct eye drops filled, very disappointed. Let me share my other experience with my PCP at KP involving the Pharmacy.nnFirst my KP doctor, she canceled my pharmacy request to have a new medication filled at KP that I transferred in from CVS without talking to me. Her assistant called me to give me the doctor’s message that she didn’t approve the medication. The doctor doesn’t understand my condition, it’s medically necessary, but it’s ok, I transferred it out back to CVS and got it filled with no problems, and it’s the same price as KP.nnThen, to get a script written as an OTC for FSA elig items took just about a week for her to understand the process. That was ridiculous with all the back and forth over email explaining why I needed a script written, the doctor said I needed to talk to my employer about my FSA account.nnBack to getting my drops. The price of the otc eye drops processed as a prescription costs significantly more than what they advertise on the shelf without the script. I don’t know why there’s a price difference it’s OTC. The only difference is that I’m trying to use my FSA debit card and got a script for it so I can file a claim. Wish the pharmacy was transparent on costs for all FSA elig products in there.

The service here has been great. The traffic flow inside the hospital is well managed.