Stanford Health Care in Emeryville

I have had nothing but wonderful visits here. I have had EXCELLENT Customer Care through their app. I can send messages to my Endocrinologist and get answers from them or one of the others. I can check out previous tests, as well as see what new ones I have to do.nnNot only that, but their waiting room is quite lovely and modern. Comfortable seating as well. Hands down the nicest doctor's waiting room I have EVER been in.nnThe staff are good as well!

A polite and kind group of people on staff in a very well cared for new facility in the heart of the bay area. I am so blessed to have a oasis of highly qualified care. This is were hope lives and works.nThank you Stanford!nI'm alive!

This place is a complete mess when it comes to billing. I have never encountered such unprofessionalism within a medical facility.nn1. Despite my having provided insurance, they keep billing me personally intermittently, and then give my insurance and me a hard time reimbursing it. From what I experienced, this is mostly because of unqualified and unfriendly staff in the accounting department that doesn't know what's going on - and then just charges the patient because why not.nn2. At one instance they gladly took the reimbursement from my insurance while being adamant about not having to pay me back anything (which was resolved after a year of back and forth - yes, a whole year of waiting to get paid back multiple thousand dollars).nn3. Miraculous charges of multiple hundred dollars. As one would expect, the online explanation doesn't tell you anything useful on how those are justified. I wonder how this can happen, since no other medical institution ever has conducted itself in such a way.nn4. Discrepancies in charges printed out on a the receipt of the day of visit vs the documentation online. Yes, you heard right. I have yet to find a bill where my bank account charge, the same day receipt and the documented charge in their app display the same amount. This is a patient's money you are working with, and it should go without saying to not treat this in such a negligent manner.nnI cannot recommend this place for those reasons. Medical service is good, nothing special. And exactly that's why I don't see a reason to not pick any other average place over this without all the additional hassle.

I was referred to a Stanford Health Care skin specialist having turned 26 for a baseline checkup. While signing in, I ensured with the desk that my insurance covered the visit, barring the $70 copay. The doctor saw me and didn't understand why I came in if I had nothing worrisome to check. I explained the reference for a checkup and he performed a checkup. At the end, a nurse asked me if I had the flu shot and if not, if i'd like one. I said yes if it's covered by my insurance. She said it is and gave me a flu shot. A few weeks later, I received a $700+ bill, my insurance had covered around $300. The flu shot itself was listed at around $200. When I called in to discuss the bill, the Stanford Health Care representative explained that it was my job to check with my insurance before receiving services. This is true and makes this post more of a cautionary tale. However, telling a patient that their visit is covered by their insurance when it's not borderlines fraud and malpractice in my opinion. I'm sure this happens all over, as insinuated by the collections agency, but I nonetheless wanted to share this experience.

I am extremely impressed by the excellent care I am receiving at the ENT department. The same held true at the GI Department where I had a colonoscopy.