Fifth Third Bank & ATM

I left there in tears. Very poor customer service skills. I went to the branch because my checking account was negative when I have money in my savings and I keep trying to move the money that I have on my saving Online and by calling customer service but was unsuccessful. Turns out they attached an old college savings account that I had open for my son years ago at a location that’s not even fifth third branch and had requested to be closed. So when I was putting money into what supposed to be my saving account turns out they closed my actual savings without notifying me so I was actually putting money into the college saving account that I told them I didn’t want to use that I had requested be closed and didn’t ask them to add into my account. I went I to the branch and person that I was dealing with had no compassion, very rude, and treated me with no dignity, mean and accused me of being loud when all I was trying to figure out was why was that account attached to this one when I didn’t ask for it. He talk me as if I was a dumb person who intentionally choose to put money into an account that I told them I didn’t use and is supposed to be closed, an account that I didn’t open with them was attached/linked into the account that I open with them. They are soo busy trying to get you to open accounts with them that they don’t even take the time to do what you ask them. When I was trying to explain to him what happen he accused me of being loud. I guess when I black woman is trying to make a point she’s loud Woow. I just got up and left hurt and disappointed before he calls the cops for trying to figure out where me money went. I wish I could of just closed my account right then and there. He lacks customer service skills and has no compassion and was very condescending. I guess I’m the one left to figure out where my money went and how to get it back while they add fees on top of fees onto my account. May Godless him but this is not how you treat someone who trusted you with her hard earned money I’m beyond disappointed.

Both walk-up and drive thru ATMs available here, so using one is usually a very efficient process! Both machines are kept well stocked, and in good working order!nSo far, my only negative criticism is the poorly maintained surface roads surrounding this branch of Fifth Third Bank!! Whether entering or exiting it's a rough ride to be sure!!

I don’t personally bank here but I do use their notary service, the bank tellers are very nice and informative.

I had a few problems with my account and Mark had helped me understand why I was having this issue. Mark had also helped to fix this problem from occurring again. He was super helpful and I'm happy I had the pleasure of his assistance. Thank you! I would highly recommend this location.

Extremely slow and understaffed