BCBGMAXAZRIA at Macy's

Good experience.

I wish I could give no stars or negative stars. I purchased an overcoat for over a formal dress for a wedding I had coming up. Before getting rung up, I verified what the return policy was in case the weather held out and the overcoat was not needed. The employee explained I had 60 days as long as the jacket was unworn with all tags. Fast forward, weather was perfect and I didn’t need the jacket. When I went to return this jacket, the BCBG woman (#71779289) legit glared at me and threw the change she was counting...it was 6:20pm and she was counting out her drawer when the store closed at 7 on a weekend???? That’s right, she legit threw the change she was counting and rolled her eyes at me, like I was inconveniencing her in doing her job. Although her attitude was vividly immature and unnecessary, I brushed it off so I could do this quick swap back. For those of you who don’t know, when you shop at Macy’s they attach a sticker to the price tag, that can be scanned and can act as a backup receipt. This woman scanned it and said that “the item didn’t exist”. She then proceeded to shove the jacket back at me and scream how she wouldn’t take it back. Mind you, this jacket had been hanging in a closet with the original bag over since I brought it home...it was in perfect shape, no tags were tarnished or anything. I questioned her, as I could clearly see the same jacket for sale behind her. She proceeded to be aggressive and throw attitude at me. Not sure if this is Macy’s standard or just BCBG but I know this is not how customers are supposed to be treated. I don’t know if this woman chose to treat me terrible because I looked different than her or what but she made me feel bad and almost violated for even being a customer. I went to another location the next day and they processed my return with no questions asked. This woman clearly has something against me. If you don’t want or like your job, just remember someone else is always willing to take it out from underneath you. Act like an adult and treat others the way you want to be treated....and maybe follow your job’s goddamn policy. Absolutely disgusting. I will never be back. Hopefully I can defer any of you from this monstrosity.

Get what ever you want and always a sale going on