Map
Detailed Information
- Place Types Bank
- Address 11625 N FM 620 N, Austin, TX 78750, USA
- Coordinate 30.4561676,-97.8243104
- Website https://www.wellsfargo.com/locator/bank/11625__FM__620__N_AUSTI
- Rating 3.2
- Compound Code F54G+F7 Austin, TX, USA
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
This branch has a terrible customer service. My company has been banking with same bank since 1989. I called today and asked for help about PPP loan. The service manager person told me, I am busy right now, I don't know what would happen tomorrow either, no guarantee to get a service help from this branch. she said she gave me a number that would help me. I called the number and that number has auto voice wanted me to open a bank account. This is very frustrated and I hung up.nI am on my way to close my account and move to another bank.nI would not recommend this bank or this branch to any one. Any one want to open a bank acct, there are so many other offers out there.
I am very frustrated with Wells Fargo. You have to have an appt to do a wire transfer. Online transfer limited to 5K. I couldn't make an appt online - the website and app did not work. I couldn't get through to anyone. The doors are still locked (why not require masks and allow a certain # in like the rest of the world does right now?) I had to wait in the drive thru to talk to someone. Now I am waiting for a phone call so I can drive to a location to do a wire transfer of my own money. COVID should not be an excuse to provide poor service. Open the doors, limit #s, wear a mask and take care of your customers. The people here were very nice when I finally spoke to someone. But they couldn't make me an appt while I was there. I had to leave and wait for someone to call me to get an appt and I might have to drive to a different location. For a wire transfer??
If I could give zero stars I would. This is the absolute worst bank on the face of this earth. If you are starting a new account run far far away from this place. You invest your years your life and your life savings into this place and you can’t even get your money or spend your money when you want to and they make up Every excuse in the book why your account is the way it is. I can’t get into much detail as that is my personal information but please learn from my mistake and run from Wells Fargo they absolutely suckud83dudc4eud83dudc4eud83dudc4eud83dudc4eud83dudc4eud83dudc4eud83dudc4eud83dudc4eud83dudc4eud83dudc4e
Used their drive up teller, extremely great and friendly customer service.
Bank manager and tellers are very polite & professional!nTook a little longer than expected for money to transfer from old bank.
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