Chase Bank

The staff is very nice and helpful. Rawan Shehadeh was my banker and she was very helpful and supportive. The bank is very clean and well sanitized. The staff are friendly.

Very good bank. They helped me a lot. The bank is clean and they take precautions on COVID-19. I really like the staff. They are nice and helpful.

I recently moved my business account from Wells Fargo to Chase bank. Anyone that know’s business banking, knows the headache of moving a business account to another bank.nnAnyway I made a quick stop to this bank on one of my busy and hectic days to get a quick Notary as I had the City of Austin waiting for it, well I was greeted by the Chase Branch Manager Andrew S., I advised him I needed a quick notary as I saw him and two more bankers at their desks without customers. Andrew S. said we are all busy until after 3pm, but no customers where waiting “hmm”, he then proceeded to call other banks to see who is available? Well he couldn’t get a hold of other banks via phone. I did advise Andrew S. that I have a business account with Chase, and his response was we cannot help you at this time.nnFrom the time I walked into the bank and to the time I walked out from getting nowhere with Andrew S., he could have been done with the notary.nnTerrible customer service, and this was one reason I moved from Wells Fargo was the bad customer service and now I’m experiencing the same poor customer service. I made a complaint to chase corporate and hopefully they can retrain Andrew S. on customer services and assistance.nnAnyway I drove another 15min to another Chase bank that was also very busy, but they took a few minutes to provide the notary I needed. Something so easy, was turned into a very time consuming and waste of my day.

During COVID this branch is doing a great job of taking their customers health seriously (masks, hand wash stations, door checks) which is great. However, the branch manager is unfortunately not. When we walked in he was walking around the floor with no mask, talking to other bank employees (who are wearing masks) closer than 2 feet away, and touching surfaces wherever he stops. There were elderly customers in line who this man has put at risk. I would go to a different branch that practices mutual respect.

Branch manager and staff are very professional. Providing good service to customers here.