United Bank

I would give no stars if possible. Switching banks asap. The building where I've been banking has changed several times over the years, this one has delayed access to deposited checks, month long or more waits for new debit cards, and durring the pandemic have the nerve to charge me a 40$ overdraft fee while I'm struggling financially.....Dont BANK HERE!

I don't know why negative reviews. My customer service is the best ever. My experience is that they have been awesome with any requests I have ever made. Sure, only been a customer for three years, but so far awesome.

While the customer care representatives are friendly, they are far from helpful. It sounds like they have not been given the tools to do their jobs successfully. This switch was fairly easy until they sent my husbands debit card to an address that has not been on file for 3 years. I received EVERYTHING else at the correct address but my husband has not had access to our banks account in a month. He has spoken with them directly, sent in the appropriate paperwork, and as of today it has still not been sent out, nor has our old address been removed from the account. Their fix for this problem is for me to drive 8 hours to their closest office to pick up a new card. Their answer for closing my account is to spend every last penny in my account and then send in a letter to with a copy of my ID to close it, yet they could not answer me if I would be charged a service fee for having a $0 balance during the time that it would take for them to receive the letter!? Come on! Just give me my money back...I gave you the benefit of the doubt and you failed.

Great customer service every time, no issues!

Horrible banking experience. Customer Service wait time exceeds 60 minutes. Call Center phone line disconnects when you opt for debit card assistance. Online banking access denied after repeated attempts to login. First South Bank customers treated the worst. I expect to see many close accounts and move to another bank that is customer friendly. Would not invest in this company for the short or long term. They should be investigated. Suggest reporting them to someone to have banking practices reviewed.