Bank of America (with Drive-thru ATM)

What does lobby service mean. Is this location closing?

Today is 12/5/19 and I must say this bank has improved tremendously. New staff are so efficient and courteous. I went into this bank 2 days in row and I could not believe the transformation , I was like “What”ud83dude03, I could not believe how these new guys were sooooo nice, smart and very much efficient. I am happy to see BOA took and action and got rid of the old crew. Good work BOA and good job to the new staff; with a special shout out to Ms. Grant. Keep up the good work. You guys make a difference.

So slow and tellers kept giving us different wait times and then no one knew. it is now 10 and this branch opens at 9. No indication of hours changing due to covid, door says 9 o’clock

Every time I come in this branch I regret it. The staff is nice, but the branch is understaffed leading to extremely long wait times. I hate to say it but this branch is the worst.

Recently this place is the worst customer service I've experienced from any bank I've been with. The horrible part is I haven't been able to find a good replacement yet, but they leave you waiting for a half hour even if there are no other customers in the store. I've been waiting on a replacement card for 2 months and every time I go in they tell me they are reordering a new card and have me wait forever to give me a temporary card, then tell me they don't Have the right person there that day to do it. I went in today and the person a s there, and he had nobody waiting on him and still took forever to help me so I walked out