BB&T

Like many I dont come to the bank too often. And when I did it was OK. Still waited little longer but for good reason .

My father (85 yo)was treated with so much disrespect at his last visit. He had a sudden onset of diarrhea and could not make it to restroom. My sister was there to open account and the person helping her shouted that she would need to clean up her father's mess. My dad has since been trying to contact bank manager but they will not put his calls through. Despicable treatment of a Veteran and Senior citizen!

Very displeased. I came in on a Saturday morning after getting out of class early. I came in to open up a business account for my small entity. The lady approached me seemingly happy to tell me they couldn’t help me with my account because it would take too long . Mind you i waited super patiently to even get attended to . To make things worst she didn’t offer to help me until i mentioned i would be going to another bank. That should’ve been her initial attitude, why be at work of you aren’t interested in helping

This place deserves no stars at all. There is a lack of communication here. Okwuoma Onwuanyi set my account up the incorrect way cause me a lot of issues. When I contacted her she told me she was busy and never called back. I contacted this banker over and over to get no results. As of now I am looking for a new bank to bank with. I no longer trust banks. As a result my company is also looking to switch banks because of this issue here.

I have been using BBT over 20 years and this branch in particular since they opened, which is probably over 20 years ago too. They are awesome. Everyone knows your name and treats you as if you are the most important customer they have. Customer service is superior. Friendly, kind and caring.