Northside Hospital Gwinnett

I had an outpatient procedure done that I had been putting off due to the pandemic. The reason I am leaving a 5/5 stars and review is to compliment the incredible staff that worked with Dr. Venkatesh that early morning of my procedure which was WEEKS ago. It was such an incredible experience due to wonderful nurses working that early morning. When the hospital called to ask about my experience I shared that it felt like I was with family.nnI hope Northside Hospital sees this and recognize these wonderful nurses! Their names are Kelly, Shannon, Patricia, and Cecilia. These nurses deserve the BEST ⭐ufe0f review possible. They made me laugh and they made me feel at home---and they brought joy all around---which is so nice to experience during these trying times. These nurse are a 100/100 for bedside manner, sharing what will happen next, kindness, care and every good and wonderful quality that describe the work that nurses do. The nurses I mentioned are working so hard to take care of us during this pandemic and keep us safe---and to have received their beautiful attitudes and kindness during my outpatient procedure blessed my heart so much!!! Please Northside Hospital find them and let them know how incredible they are! You are fortunate to have such fine employees. Thank you, once again--to Kelly, Shannon, Patricia, and Cecilia.

Totally amazed with the quality of service. I went to ortho now for my injured ankle because couldn't find any available spot in regular Webster locations. Everybody (doctor, doctor's assistant and front desk person) were extremely nice and helpful. Another good thing is they had specialized pad to fill the forms electronically ( no loads of papers!!!) The only bad thing was long waiting time even with reserved time slot, but that's how any urgent care works.

I visited this ER for the first and last time tonight for severe chest pain and difficulty breathing. I waited over an hour and a half without ever being called to a room. A technician did perform an initial EKG which evidently was normal. I saw multiple adults go back to a room before me, even though they did not arrive until after me. There was absolutely NO effort to triage/gather my health information (I have an autoimmune disorder and asthma) that would be useful for my ER visit. I witnessed one particular staff member behave very rudely to patients. The ER seemed to be staffed too short. The patients were upset (for good reason-almost everyone experienced the same thing I did; someone coming in after them but being called back for treatment before them). When I finally saw a patient who came in about an hour after me who was vomiting get called back for treatment, I finally asked when I would be seen. I was told I had not been assigned a room and that it would be at least 2 hours total (so another 30 minutes at minimum). I reminded the staff member I was there for chest pin and shortness of breath. She let me know that the EKG let them know it was nothing “emergent.” Well, well, well. Now technicians and staff can diagnose!!! I signed myself out and left. I have had to deal with heart issues before. And the EKG doesn’t tell the whole story. This place is pathetic.

Found out my best friend was here, I went through the emergency room to find out why. They left me waiting outside for a couple minutes (even if it was really cold outside) without asking if I was a visitor or a person needing assistance. When I finally entered I asked for my friend, they told me to contact her family, which didn’t have any info of her either. Not even a chance to leave a message to my friend. Not even a chance to tell her if she wanted to add anyone to the list of visitors or to the list of people they can release information to. They made me (and my friends family )leave without any information ! I understand they have to respect privacy but why wouldn’t they give their patients the option of contacts? This happened months ago at the Duluth location too.

I hate that Gwinnett Medical is now Northside. I hate when a doctor is arrogant and refuses to listen to you. While I understand you are a medical professional, please understand that I am more aware of myself and my condition that I have been dealing with for over 10 years than you are by only seeing me once. If I tell you I have been taking medication x, don't give me a prescription for medication y because YOU thought it was better. Did you consult my PCP, OB/GYN, gastroenterologist, and endocrinologist before making your decision? Because they all need to consult one another before changing any of my scripts. Needless to say I didn't fill the prescription and am going to my PCP today. Also, I loved the personal touch from the financial advisor who flat out told me next time I come, they will have to request a payment in full before services are rendered due to a $1,800 balance I have from a few years ago. Did you seriously just tell me you will refuse me treatment because of my inability to pay? Makes me want to go back tonight and test this out. I sure could use some settlement money.