The Tampa Bay Heart Institute at Northside Hospital

My niece Christina Martinez passed away at your hospital on April 14th of this year. I have absolutely no problem with the care that she received in the 24 hours that we were at your hospital, your billing department though is a disgrace. We have been receiving bill after bill after bill, the largest one over $100,000. I contacted billing myself multiple times over the last few months, first was told that they could not bill out of state Medicaid. Working in billing, I let them know this was false as NC Medicaid covers out of state emergencies. I honestly figured this would be the end of it but the bills continued to clog my sister's mailbox. My sister contacted billing today and spoke to Beth. Your employee told my sister it was up to her to call Medicaid and ask why it hasn't been paid, Beth then hung up the phone. I work for one of the largest hospitals in Western North Carolina I would be ashamed if a fellow colleague of mine treated a patient or a patient's family in that manner. North Carolina Medicaid was contacted and we did Beth's job for her (you can send me her paycheck). We contacted your billing department back and let them know that because of BILLING ERRORS ON YOUR PART the claims had been denied. We supplied them with a reference number as well as the denial claim number so it could be fixed. To treat a mother who buried her child in this way is shameful. Consider this notice that any further bills or attempts to forward said Bill's to collections will be considered harrassment.

I recently had X-rays done as an out patient. The staff was extremely friendly and helpful. The facility was very clean.

Dr Wilson is wonderful, and has thee best bed side manners and really cares about his patients

Everybody was polite and very nice and lovely they were really really really great

A very dear lady friend, whom I refer to as mom, is in the NICU. Prayers, prayers and more prayers