Shoe Palace

My main choice or champs

I understand the holidays get crazy and some stores are short handed, but I went into the Shoe Palace upstairs in Coronado and had the worst experience last night. I waited over 30 minutes for someone to help me. When I approached the register with the shoe I needed, I was told all sizes were on the table and the associate didn’t bother to inform me of this having seen me waiting for help for that specific shoe. Any other shoe stores Ive been to in the mall always have their associates asking their customers if they need help and how exactly they can help them. Nobody approached me from the moment I walked in and myself and two other customers walked out because of their lack of customer service skills.

My corporate bought me a pair of shoes for our OM conference from The Shoe Palace. They were too small and I had no receipt. Danny the Manager not only did he exchange them, but because I use a size 16...he ordered a pair online for me. They were actually on sale so I had an additional credit that I used to buy 2 pair of slides for my sons. Danny is what a manager is supposed to be. Extremely helpful, communicative, and extremely professional. He knows the value of great customer service. I am not a fan of mall shopping, but Danny made this experience worth coming back to the mall just to shop at the Shoe Palace. Thank you so much Danny. 10 stars for you and your store. You are doing a great job...above and beyond.

It was good but not alot of help

I recently had a negative experience with this store and had given them a negative rating however my experience and opinion has now changed drastically. I proceeded to inform the corporate office of my experience and got a direct phone call from a company executive by the name of Chris Sarkisian the very next morning. He proceeded to call the store manager and got me my return in a matter of minutes. He was very personable and apologized profusely while explaining to me that this was not how they do business. This man knows the importance of exemplary customer service and I will most definitely give my business back to this company in the future. Thank you Chris!