Mud Bay

Always kind and helpful staff. A good selection of animal products. A locally sourced scarf looked great on my Brother's new puppy.

Last month I had a pet food emergency because I forgot to buy some and it was the night before a planned vacation. I called the Sumner Mud Bay store at 7:15pm (they close at 7:30) and spoke to an employee named May. I explained my situation and asked if they would stay open five minutes longer so I could drive from Puyallup to pick up the food. While I was frantic, she was the opposite- so calm and nice on the phone and she told me not to worry, and of course they would help me. We arranged a curbside pickup of the food and I paid over the phone and I showed up at 7:28pm... May brought my dog food out to my car and was so sweet and genuine. Every time I talk to an employee of Mud Bay- whatever store I'm in- I am legitimately surprised that they are so kind, informative and helpful. You just can't find that level of service at most places anymore. So to May, and every other employee of Mud Bay- thank you for being so wonderful!

Mae was so helpful today with food and medicine for our cat! I even got a personalized welcome card (with coupon) for my 1st time stopping in! He was so helpful and had tons of suggestions for our cats dietary needs and her current dry skin concerns.

Parking can be a pain at times. Overall a great shop with an excellent variety of healthy wet and dry foods and treats for cats and dogs. Fun place to try your pet out on new & healthier foods than what the supermarkets carry. Staff are usually attentive your needs.

First time there the employee all were very helpful and friendly... plus if it doesn't work for your dog or they don't like it they said you could bring back... I got a few things and will be going back great place