Apple Bank

No fair warning that the location was going to be temporarily closed. Not fair at all since not all services are via ATM. You have to go physically to a cashier. It’s a shame even in a time of crisis that these measures took place. I totally understand it’s safety reason but a better plan could have been placed versus closing the branch temporarily. What if the other locations are the same si no one will have access their accounts. Solve problems when occurring. Once things get better and they open again I will consider if I leave my account with them. A better plan could have been placed. Have more accessibility to all accounts via ATM like the Christmas club. Suggestion: think about creating a special ATM card for the Christmas club. It does take 7 to 10 business to get the cars and to setup. Please consider that as a new platform it might help you in retaining customers in the future. Plus improve your customer service. If a letter was sent I didn’t receive it in a timely manner due to I do not go out to get my mail until the weekend. Like you and everyone else is limiting less social activities for safety, but I do take my precautions like everyone else. I don’t apologize for this statement because everything has been disrupted that no notice is given in advance. Better game plan needs to place in the future.nnSincerely,nConcern customers

I have family that has had an account at this location since it was emigrant savings and before that I believe. I’m not sure if it’s the franchise, probably this particular location but there’s some serious incompetence there. Fortunately they turned me away from starting a checking account there!!

Each and every member of the customer service staff that I have encountered are courteous, knowledgeable and efficient. My experience visiting this branch has always been positive.

Waited one hour for notary. I should had went to TDA BANK

This has to be the worst bank in America! Customer service as mentioned by other is extremely poor. My mother has dementia (a disorder they don’t seem to be familiar with) however I have POA (the same POA which was honored by her other banks), they made me go back to reprint the form because the date on the bottom of form was not the current year. I reprinted the current form had it signed and brought it in. After weeks and no response I went back to the branch now they wanted to see my mother. I took her out of the nursing home in a wheelchair to the bank; it is crystal clear that there is something wrong with my mother’s Cognitive ability, however this did not satisfy them. They then requested a notarized letter from the doctor. One the letter was signed and notarized I took the letter back to the bank. I waited several weeks again for their “legal” department to give them an answering. Then I was told that they called the doctor but the doctor has not yet returned their call!!! I as why they wanted to verify the letter, as a notary myself I explained it is against the law to falsify a legal document. Also, as far as I know doctors are assigned to nursing home they are there on call or on certain days they are there to do general rounds. I explain that to the bank staff who was unaware. She assured me she will call me by the end of the week. A month later no call, so I called the bank the person who is working on my issue had death in the family I will have to call back. Meanwhile the nursing home is looking to get paid. I can’t believe this.