LPNY | Leather Paws New York | Leather Paws Inc.

People are inconsistent never get back to you I’m doing this review to let others know stay away from leather paws. If you consider buying an item do no buy from them. Very poor customer service skills I bought a coller does not fit my dog. I leave messages no body gets back to me. They have bad reviews for a reason

I am extremely disappointed. I purchased an 8ft lead and leash combo. A tracking number was sent right away as the ad said it would. 2 weeks go by and I check the tracking #. The items had not shipped, just the label had been made.nnFast forward a month after purchase and upon opening, the collar does not attach to leash.nI emailed with images, they reply with instructions on using a clasp. . I had to mail again with more pics insisting they look.nThey finally admit the leash and collar won’t pair. They say they are sending a replacement and I get another shipping notice. They instructed me to donate the collar.nI noticed the leash it seemed off.Turns out it is missing over a foot of length.nAgain I emailed a ton of images. Now they are demand the collar (that I was told to donate) and leash be sent back. That I will not receive a refund or replacement until they receive them and process the return. They also retracted the replacement collar they had supposedly already shipped. They asked if I had received the new collar yet-all the while they did not even have it ready to ship out.nI have been spoken down to, been deceived about shipping multiple times, and told “I have a problem with the leash”. The problem is, it isn’t what I ordered. Horrible customer experience.... full of excuses and taciturn snaps.nI have zero faith I will receive a refund when they get my shipment. This is hands down the worst Etsy experience I have ever had.

I paid for a muzzle for my dog two months ago I never got it and they canceled my order and I never got my money back. I've left voice mails and emails and no one gets back to you. Don't but from this company!!

I need a different size and have left 3 phone calls and 2 E-Mails and no response. How unprofessional!

My pup and I love Leather Paws collars! They are handmade and of the highest quality you can buy! I would definitely recommend to anyone looking to buy a durable long lasting collar for their dog! They also have a wide range of styles and colors so they have something for every pup no matter the size!