Bank of America (with Drive-thru ATM)

I need to speak to a PERSON. The PPP application portal keeps nonsensically rejecting my application and asking for updated documents. For example, my license, which was already uploaded within the correct parameters. I have not been able to reach anyone by phone or email for weeks. It's been sent back to me at least a dozen times since late January. Bank of America seems to be purposefully preventing their customers from accessing PPP funds. I was told I'd hear back from my assigned point of contact in January but still haven't. What is going on?

Meh. I visit here frequent based on location alone, but can’t help but question the rationale for archaic bank practices, or even physical branches at this point.nnMost recently, I came in here for three things, and they literally couldn’t do anything.nnDocument notarization (which is a simple ID check and stamp of approval) take 15-30 minutes here, and ONLY here, because of “procedures” they allegedly have to follow. Because I didn’t have an appointment - which is ridiculous anyway...this is a bank branch, not a doctor’s office - I got an earful from the manager for that and was told they were very busy and to “come back later” even though I was literally the only customer in the branch. (Fast forward 20 minutes, I was in and out of the Citibank across the street in less than 3 minutes with the notarization).nnNext, I wanted to close a Merrill account, something I would have figured the guy at the Merrill desk should be able to do...nope. I had to call another number. While I was in the branch, I was curious about a “foreign transaction fee” on one of my BofA credit cards, but as you probably guessed, they were useless yet again.nnFinally, when depositing via teller, why is a paper slip with full name, address, city, state, ZIP, and phone number necessary when a card swipe does all that for you (and not to mention, the ATM doesn’t request same)?nnThis is part a knock at the holier than thou attitude of the managers that work here, but also part feedback towards bank practices that are long overdue to be modernized. Final thought: if the branch is supposed to be the walk-in friendly, client facing side of the business, equip the staff with the training and tools to, you know, actually do stuff...

The tellers in the bank had very nasty attitudes and very mean to the they're customers.

Great bank if your want your FDIC insured, direct deposits, frozen, for no reason. Oh, and guess what, when the bank is closed you can’t get any money out. So I’m screwed, was on hold for an hour to hear the same, and the people in the bank couldn’t do anything either. This is grounds for me to bank elsewhere. No need for this.

VERY VERY rude staff, whenever I go in. I am sick and tired of these tellers, especially Elizabeth always giving me an attitude. This location needs new people, the location in North Merrick by the train station has very polite tellers.