Map
Detailed Information
- Place Types Hospital
- Address 2200 Penfield Rd, Penfield, NY 14526, USA
- Coordinate 43.1323318,-77.4403162
- Website https://www.rochesterregional.org/locations/pediatrics/penn-fai
- Rating 2.6
- Compound Code 4HJ5+WV Penfield, NY, USA
Openning hours
- Monday 8:00 AM – 4:30 PM
- Tuesday 8:00 AM – 4:30 PM
- Wednesday 8:00 AM – 4:30 PM
- Thursday 8:00 AM – 4:30 PM
- Friday 8:00 AM – 4:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
I wish I could 0 star to this place. When my dad asked the doctor if it’s okay to call his brother for translation to understand the doctor better, she said she doesn’t have time and she left the room without explaining what was the problem. We are never going back there and I would never suggest this RASICT, RUDE and CARELESS place to anyone.
Never had such a worse experience. Every time I call, I have to wait 10 minutes, just for someone to answer the phone, which is ridiculous. Every receptionist said something different from the next. No communication with one another. The receptionist at the front desk was very rude and snippy. My new doctor does not seem to really care and gather enough information to make a proper diagnosis. Sad, because I had Dr. Susan Acrel just a couple years ago before she moved, and she was very kind and acted like she really cared for my health, she was amazing. Thinking of leaving now and going somewhere else.
I've never been to such a bad doctors office, staff is rude, they take forever to get you in a room,never answer the phone, doctors take days to get back to you, doctors take forever to enter the room, false diagnose constantly, prescribe wrong medications, diagnose wrong symptoms and sometimes make things worse than they already are. You're better off going to urgent care! STAY FAR AWAY FROM THIS OFFICE!!!
I saw Dr. Yankey & my experience with her was the absolute best. As someone else said “ She took time with me, answered any concern that I had. She cared more about her patients health & lifestyle rather than using medication as an immediate solution. Unfortunately, she moved and is no longer with this facility. Since then, it has gone downhill. Their main concern now is getting you out of the door within 10 mins & giving you a drug test which costs money.... Very upset with this change.” I then got transferee to doctor Michele or michelskie and that has Been the worst thing Ever. She took over 1 month to deliver test results and every time I called they would tell me she would call me back... never did. And when I asked for a nurse to please read the results they said no that that doctor requested that she speaks with me... yet she would never get ahold of me. There is nothing worse then thinking something is wrong with you and then withholding information from you and making you wait. I’m so upset and will be finding a new doctor asap
Terrible care, terrible customer service. Stay away from this office.
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