BronxCare Health System

I personally never had an issue with this hospital back in 2018 I almost died due to pulmonary embolism and they saved me and my unborn baby life. I do my prenatal here it’s quick and they are always on point with everything. I have had two babies already In This hospital they are very attentive and caring the labor and delivery doctors are amazing. I am due to give birth again here March 19 I’m pretty sure I will have the same good experience I’ve had before.

I just left the Emergency room, I had a really bad abscess. Dr. Bennett and his helping nurse made the procedure easier and made me feel comfortable. It was a fast procedure and the Dr. was making sure to come in the room to check on me. Very great full.

I’ve had the worst experience today January 31,2021 with the Operator or receptionist. No customer service at all . I called because my brother is a patient at that hospital. And she was very ugly to me each time I called. She recognized my voice because I’ve called several times. I was calling because I wanted to know if they moved my brother to another floor. And she hung up on me twice while asking a question. So I decided to call back. When I called I was very calm and said ma’am the reason for my call is , I am trying to get some information about my brother and there is know answer. Mind you , I live in Texas and my brother lives in New York and I couldn’t get anyone to answer the phone on the 11th floor. So this operator or receptionist started screaming and finally she contacted me to someone. I only hope that the hospital would have their Operator or receptionist to answer by name or ID number. In that way you will know who to report. I am very stress over it. it was a really bad Customer service experience I received. So who do you report these people to. It was very bad that I couldn’t even give a rating . Because I think one is to much.The nurse I spoke with was very nice. I can only hope and pray that someone who’s In charge of the Lebanon hospital reads this. And I pray that my brother is being cared for. It really scares me to the point I am sick worrying about my brother. Its because if you get the bad and ugly when you call from the first person you speak with. Its just scary wondering what every one else is like.

If I can give -0 stars definitely would. By far one of the worse hospitals in NYC. Please stay away. My experience is to long to type. They provide extremely poor patient care. They perform numbers of test on patients. W/O explaining what’s going on or why test were taken. We didn’t even get the results. They don’t care. Doctors do not update family members (I understand the HIPPA regulations as I work in health care) however, there are minimal updates that can be provided. Staff say doctors will call back and never do. So uncaring! Upon entering they do require masks and take temperatures but social distancing is not being enforced. Very poor check-in quality. I can only imagine people going there who have no other choice and have to be rushed to the closest hospital at the moment, or just don’t understand quality so they settle for what’s there. In my case he had to be rushed to the nearest. But if you can avoid coming here please. Doctors take oaths to save lives. In this hospital there is no real care. I’m sure not all doctors are the same and maybe not all departments. But my experience was really bad. I will be picking up his medical records and peruse and investigation. By the way. . They didn’t let me go up to see my husband because “no visitors where allowed. However they allowed a family member of mine to go up w/o proper screening, how is that? I’m encouraging anyone who has a bad confusing experience to please ask for your records you are Entitled to them! And do your research. I am doing the same!

The doctor are good and some staff members are good especially (Johnson )he really take good care of me when I was there,he deserves five stars thank you Johnson and others but They need some more work done