Bank of America (with Drive-thru ATM)

My usual branch was closed so I had to drive to the Des Moines location. Beckie was walking around helping people in line that had simpler tasks that might not have needed a teller. It really sped things up. I appreciate her helping to speed things along to reduce wait time. Amazing service!

They are the friendliest people. They are always courteous.

Peak times 130pm, and only one teller open. 10 people in line. Waited 22-25 minutes, my entire lunch break to make a simple withdrawal.

Worst customer service i ever received. Tellers won't even greet you or pay attention to you even though there are no customers in the branch. I was sitting in the branch for more than 20 minutes without anyone come over despite having no other customers in there. They just want to chit chat with one another. Thanks God i moved my business elsewhere!

I would give no stars if possible I go to BOA all the time for my cash advance withdraws and the this place is the only one to deny me. That's fine but when you're rude about it after all I said was I would go to the next facility this place will never see my business so glad I don't bank with them.