Chase Bank

I had a very bad experience earlier today at this Chase branch. I stopped by to deposit $2,000 in cash and a cashier named Clarissa asked me to present an ID. I have been nabking at Chase for over 20 years and maintain an average balance of over $30,000 in my checking. Yet, I was asked to present an ID to make a deposit (not a withdrawal). Her supervisor also backed her up and stated that if we don't recognize a customer then we ask for an ID. What's the basis for recognizing a customer at Chase? Is it based on color of skin or physical make-up or what? In short, Chase gave me a clear message that they were not interested in my business.

This Was a Great Bank !!! Now with the new Rude Bank manager!!!! & tellers, it is not the same since Rose has left this Bank!!!!!! Omg. there is no need to go here anymore.

I opened up a chase checking account 9 days ago. Today I opened up a letter from Chase stating that after review of my account that Chase has decided to no longer represent me as a customer. And that they would be closing my account by April 4th, so I needed to withdraw any money I had in the account, otherwise they’d be sending me my funds via a check within the next 10 days after closing of the account. Mind you the letter was written one day after I opened the account! The letter had no explanation as to why this was happening, so naturally I was confused and went to the bank to sort things out. When I got there I gave the branch manager Shauna Sewell-Palmer the letter and asked her if she could help me understand the situation. She pulled up my account, but unfortunately no information was available to her in order to understand or explain to me my this was happening. She offered to call customer service with me, which I thought would be very helpful. We called together and she spoke with a representative to give them all of my info and hers as well. After, she gave me the phone so the representative could hopefully explain to me why this was happening. To my utter shock, the represpentive on the other line litterally read the letter that I had gotten mailed to me word for word, which basically stated that chase reviewed my account and was closing it by April 4th. I told him that I already knew that information and that I was seeking an explainination as to why this was happening. He said, “Let me rephrase this for you, the same way customers do not have to give chase an explaination as to why they might close an account, we do not have to give you an explaination as to why we are closing your account.” I was star struck. I then said, “The letter states that Chase chooses not to represent me, does this mean in the future chase bank will not support me as a customer if I ever decide to open up another bank account with you guys again?” He said, “Yes, exactly.” In all honestly I was just so shocked. I said, “Wow, okay, I guess I’ll take my money out now and close the account.” Then he said, “Put the branch manager back on the phone.” I gave her the phone and then she asks him if she had authorization to withdraw my money to me. He told her yes and they speak for a moment and then end their call. She asks me to verify my address before the withdraw. I told her my address and she proceeds to tell me how they have the wrong address in the system. I told her that I was not surprised because when I opened the account 9 days ago I had to ask the teller to change my address about 3 times because he kept repeating back to me the wrong address by a couple of numbers. She said she needed to fix this in her system even though I was closing the account, so I proceeded to tell her the correct address. I asked her if she needed me to repeat the address to her and she tells me, “Ma’am if you’re going to make rude comments like that I am not going to help you.” I literally laughed because in no shape way or form was I being rude. I was asking a legit question because they got my address wrong numerous of times. After I tell her that she tried to make a smart remark by saying, “I have your ID in my hands, I obviously don’t need you to repeat your address, just verify it.” I then said, “And the person who opened up my account also had my ID in their hands too, yet here we are fixing an incorrect address.” She then proceeds to tell me with a huge attitude that she’s not the one who helped me opened my account. I didn’t want to argue with her, so I just acknowledged the obvious and told her that I know she didn’t help me open the account, but now she’s the one who’s helping me to close it and that I would just like to bring this situation to an end. Overall, Shauna Sewell-Palmer was very unprofessional, rude and unhelpful. In a situation that was clearly already unsatisfactory for me as a customer, she made it much worse. She had a major attitude problem even though I was especially nice about the situation, just more shocked if anything.

Excellent service !

Did not do what was required for a simple name change, until I finally inquired a month later. Have to start the WHOLE process again, in person. Stay clear if you value your time at all