Huntsville Hospital Home Medical Equipment

When the sleep doctor's staff was being less than helpful the ladies at this medical equipment supplier was extremely helpful and bent over backwards to help. From the moment that I walked through the door they treated me well and have been great every since. The lady who handled the equipment took her time and explained everything about the equipment in detail. I have used a CPAP for years and she gave me tips and information that I had never heard before. Just a great group of ladies.

The staff has been very helpful with the timely providing of my supplies when needed. However, the billing dept needs work. I almost never get an actual bill and now routinely call to check my account after I receive my insurance EOB.

Great place to get home medical equipment from knowledgeable staff. I highly recommend them.

I called four different times requesting a different mask. I was told that 1. I would need to come in and get fitted for it and someone would call me. 2. That I would need a new prescription from my sleep doctor. I was given the number. I called back after I couldn't get through to the doctor and was told they would email the doctor to get a new prescription. Never heard back. 3. Called to find out if they got the prescription and again was told someone would call me. Again no call back. This was last week. Being fed up with the poor customer service I called back today and basically said since I can't get a different mask I will like to stay with the one I had. I was given a different number to call. What I don't understand is why I have to jump through hoops and I have to do all the work. They are there to help the patients, they should help the patients.

In 2019 after my annual pulmonary check up I was given a prescription to replace my CPAP machine due to the age of my previous one. I contacted them and they took my info and said it would be shipped out. After a month of not receiving it, I called and they said it was all boxed up and ready to ship. After another month I stopped by their person at the pulmonary group’s office. She called the people who I had spoken to before and confirmed my insurance and all my payments were current thinking I had missed something. She verified with them that everything was all in order and it would be shipped. After six weeks I gave up and just kept the old one since it worked.nnThis year, 2020, I got the prescription again and tried two other CPAP places that had been recommended by friends. Both had closed and were referring folks to HGA Home Medical.nnSo I called them again. There was no answer and I got routed to voice mail. I left a message. The next day I got a call from a lady in the hospital who said she wasn’t associated with them in any way aside from being part of the Huntsville Hospital system. I called the number she gave me, which was the pulmonary office where I have my annual checkups. I gamey name and number and the person who answers the phone said he would hand carry it over to them. I sent an email to the HH general info group off their website explaining the misdirection in the voice mail system. After a month of not hearing back I tried calling back and got the same voice mail system and got routed to the same inbox. I left a message and the same lady called back with the same message. So I gave up and went to McAbee two blocks down the street and got my new machine and equipment, training and contact support info in less than three days.nnI am not sure if HGA Home Medical Equipment, LLC is some kind of insurance fraud front or bunko scheme or what, but I have never had to beg anyone that hard to take my money. AT&T customer service is more responsive than HGA Home Medical Equipment.