Map
Detailed Information
- Place Types Hospital
- Address 6582 Boll Weevil Cir, Enterprise, AL 36330, USA
- Coordinate 31.2951653,-85.8342686
- Website http://www.ivycreekhealth.com/
- Rating 2.9
- Compound Code 75W8+37 Enterprise, Alabama, Un
Openning hours
- Monday 8:00 AM – 7:00 PM
- Tuesday 8:00 AM – 7:00 PM
- Wednesday 8:00 AM – 7:00 PM
- Thursday 8:00 AM – 7:00 PM
- Friday 8:00 AM – 7:00 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday 8:00 AM – 4:00 PM
Reviews
Every single time I come to ivy creek I wait multiple hours just to get seen. I only ever come for COVID, flu, and strep tests and each time I get passed by several other people before I get called. However today, I gave them my information, which included a new phone number that I’m guessing was completely overlooked, and since I know they had probably not updated my information I waited inside the lobby for an entire hour, I was told I would be next and then three other people came in and were pulled back within 10-15 minutes and after I waited an entire hour I came up to the desk to get an update and they said they called me and that I didn’t answer... I was in the lobby?? Come on guys.
I just called to speak with someone pertaining to an urgent matter, they didn’t answer the first time. I understand with covid going on they are probably busy. So I waited a few minutes and called back. A lady answered and said she was going to put me on hold, I politely said okay, thank you! I was on hold for 4 minutes, someone picked up the phone and then I heard “beep, beep, beep”.. they hung up on me.. glad I was calling about myself and not my child or else this review probably would’ve gone a lot differently. A close relative of mine has been seen here before, a couple years ago and quite recently and it was a great experience. I chose to call this place because Dr. Wilson was recommended to me and I know her through my siblings.. and the last time I saw her when I was extremely dehydrated and pregnant she was an excellent doctor! I have a feeling this probably isn’t the protocol the office is supposed to follow. To just hang up on someone calling and not even knowing what is going on with them. So just take this advice with a grain of salt, maybe someone is just having a bad day. But when you work in the medical profession, you should at least answer a call professionally and offer to take message.
Most of the staff at the Enterprise location was extremely rude to me and my mother. I will definitely not be going back. It seemed to be a very unprofessional environment. They were more concerned about what was going on the upcoming weekend apparently rather than their patients. I even heard two employees making fun of patients while I was standing there. We saw a great Nurse Practitioner during our visit-very happy with their treatment plan for my mother. I just would rather take my money somewhere that treats people better.
Went in Monday to get checked for an infection, filled out my paperwork while I waited outside understandable waited about 30 minutes. Get called inside to my room first young lady was very nice and friendly as soon as she left I was was in there for exactly 2 hours and 3 minutes before a nurse actually showed up! That is absolutely shameful the ER isn't even that slow. I had thought about getting up and leaving a couple time but I figured I've already toughed it out this long why leave now. Don't think I would go back unless it's a last resort.
I have been using Ivy Creek since they opened and I have always been treated very nicely. The staff is always caring and respectful. Their facility is very clean. I would recommend this Urgent Care facility to anyone.
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