SAS Shoes

I have been wearing sas shoes for over 25 years. None better. Excellent quality.

We have visited the store at the Round Rock outlet mall a couple of times in the past and had great customer service. However, our service this time was abyssal. We went into the store on Saturday looking for shoes for both my mother and husband. No one ever offered to measure my mother's feet despite the store not being busy. Two employees simply stood at the register talking to each other. Once I finally determined what size of shoe my mother needed, the store did not have the color she wanted. My husband had already approached an employee about ordering the shoes he wanted as they did not have his size. I asked them to order the shoes for my mother as well. That went fairly well. I received a call when the shoes arrived. We went to pick up their shoes tonight. The employee who helped us this afternoon couldn't find the shoes at first and told us we need to come back, implying the store had not called. I confirmed the store had called and the employee reluctantly looked again and found the shoes. She seemed put out that my husband and mother wanted to try the shoes on before they left. Meanwhile, some other customers who had traveled a great distance came in the store needing some special assistance and the employee encouraged them to go to another store as she really didn't want to be bothered. We will be taking our business to another store from now on where perhaps the employees understand that customers are necessary for them to remain employed.

They had what I needed in stock and the employee was very helpful. In and out in a jiff.

Helen is a wonderful salesperson. She was showing me the new products.

Very nice & great leather smell. Out of our price range