Sono Bello Corporate

I am scheduled today for a pre-op visit at sono bello garfield ohio and for surgery tomorrow. I am having the worst customer experience with the staff there. Today I received a call from a CSR saying she could not satisfy the payment of 3500 dollars same as cash on my care credit because the amount for this finance option is $4000.The total cost for surgery was $8000, I put $4500 down in cash and wanted to finance the rest. I then asked to speak to someone who can help me solve this issue suggesting that sono bello refund me $500 of my cash and charge the total of 4000 on the care credit, so I can utilize the 12 month same as cash option. I spoke to a man name Phil Thomas, who stated he was a manager and could make it happen. Great! My issue is that he spoke to me in a very condescending tone, disregarded my concern(s) and put me in a very uneasy anxious set of mind. I have lost confidence in the quality of care you guys may have for your patients and need to be reassured things will be just fine.nI asked Phil T. for a contact to someone at corporate or someone higher than him and he completely refuse, just giving me half of someone's name, sending me to do research on my own to find a director of some sort on Linked In and Facebook!n#inconsiderate #nocompassion #salesfocused vs #patientcarenVery Unsure Of How To Move Forward...if I don't get the surgery I lost $1000!

Great customer service and a very nice work environment. A little small for the number of employees but over all a very relaxed place to work.