Pacific Medical Center Totem Lake

Me and my wife wanted to make this our primary care clinic. I came in for my first checkup and they had me sit in a room. After sitting in there for over 30 min waiting for the doctor I asked them to cancel the appointment and I left. Completely wasted my time, had to take off of work and had my wife and kid with me.nnEDIT: in their reply below they said they informed me of the delay. That is not true. They never told me there would be a delay. That is why I left.

Front desk staff was very rude. When I arrived 10 minutes early for my appointment, she told me I was late and insisted that I got appointment time wrong. When I told her their staff called me to reschedule to the current time, she printed out a piece of paper to show me what’s in their record. Won’t recommend this location to anyone.

Reception is not patient with visitors who don't know what the lab process is.

The physicians I’ve seen here have been great. It’s getting to that part that is terrible. I’ve been in the medical field for 20+ years and have worked in many clinics and hospitals. I have never once worked for someone that couldn’t fit in a sick patient. Terrible receptionists. Very long wait times (assuming terrible scheduling). Waited 45 minutes one time. 1 hour another. I hope the quality of care gets better to back up their Dr’s. Maybe the Dr’s need to stop accepting new patients if they can’t accommodate their existing ones? I will not be returning.

I recently moved from Ludington, MI to Kirkland, WA and needed to get connected to new doctors quickly. I was able to quickly schedule consults with Drs. Lundt, Park, and Parikh. I thought I was getting great care in MI until I met these three doctors. Each one has been very open to my quesitons, dedicated to my care, friendly and easy to work with, and articulate in describing what's going on with me and the options I have. I am so impressed with these doctors that I think they saved my life and eliminated several degerative conditions. I highly recommend all three doctors.