Bank of America (with Drive-thru ATM)

Why do I need to see someone in a fancy office in fancy suit to simply cash a check drawn on your bank. This does nothing but inconvenience people trying to conduct a simple transaction. It is why I do not bank here and never will

When they can't figure out marriage certificate name changes you know there's a lack of training.

Customer service at this location is very bad at this location trying to call them all day today and no one can't answer the phone. Will cancel the account better and go with Chase.

Went in to deposit a check ,wow that's a tough one? I wrote on the check for deposit only.Have been with this bank for years.The middle eastern lady thought we wanted to cash the check and went and got her manager who explained to us that she would have to verify the check,I explained to her we just wanted to deposit the check and that's the reason we had a DEPOSIT SLIP with the check PLUS we wrote FOR DEPOSIT ONLY ON THE BACK OF THE CHECK! HUH DUH? The manager who was 25 yrs old apologizes, we also made a withdrawal and they had to go to Fort Knox for some cash . The older manager started to look worried.Also we wanted to order some checks,the lady said she wasn't able to do that and we would have to talk to a BANKER.She said it was a busy day( there was maybe 10 people in the bank on a Friday afternoon at 300pm! Every time I have been to this Branch everyone working there seems inept and not there but somewhere else,maybe back home in their home country. Talk about pass the buck! It's a Cluster in this place,very professional NOT! Well I guess that's what happens when the Govt takes over the banks.

Very good job, polite and professional banker and cashier.