VolShop

All things Vols? Get out! Consider me in heaven, except where is the gear for women’s sports? It pales in comparison with all the men’s sports gear. That was a huge disappointment considering the history of the Lady Vols basketball team and the Lady Vols softball team. Very disappointed in the selection in that regard.

What amazing customer service! Jordan has been so helpful in resolving an issue with an item that I ordered online! I am so impressed with his communication with me and his resolution! I couldn’t have asked for more!

Everything that your Vol heart could want in one place. There is a section for everyone with all kinds of items. We stopped to pick up some scrubs for work. GO VOLS!

I had ordered from the online store, my items arrived and one of them had a flaw. After calling the customer service line all day (literally) and trying every extension to no avail, I chose the option for the campus store. I asked for the manager and this is where Jordan the store manager comes in. He patiently listened to me explaining about the flawed item, got the brunt of my frustration about my endless calls to customer service with no answer, and heard that the item was a Christmas gift for my son. He reassured me that he would help me resolve the issue (let me reiterate that it was not an in store purchase, it was an online purchase and he didn't have to get involved at best I was hoping that he could get a message to the online area to call me back). He offered several suggestions to replace the item, and to me the more impressive piece was that he also asked how I would like the issue to be resolved as there was not a replacement for my original item in stock so I would not get it for Christmas as planned. We hung up, he called his manager and he even gave me his direct phone number when I mentioned being concerned about being lost in the shuffle again. He assured me that he understood my frustrations and that we would come up with a resolution. He really listened to me and this doesn't happen much these days. Quickly after we hung up he called me back with a plan that was pleasing to me and that I knew my son would love. I sent him a text yesterday to inquire about a tracking number as the item had not arrived yet and he answered my message although the store is closed for the holiday season and he's not actually working. It arrived yesterday and I can't wait to see my sons face when he opens it. We love the Volshop and have made many purchases there as my son is a graduate. This was EXCELLENT customer service on Jordan's part and in my experience, often unheard of today. He went above and beyond to make my purchase right. Thank you Jordan!!!

Large selection. Really nice and clean.