Navos

absolutely horrible experience. they scheduled my appointment at a time when the receptionist were at lunch, so I came to check in and nobody was at the front desk. I waited for half an hour for the reception is to come back, and nobody ever checked me in. I watched patients that had appointments after me to get checked in and be seen. I just wanted to wait and see how long it took them to notice me. they never did.

This place is ridiculous. The patients are treated badly and they don't even seem to know what medications are suitable for their patients. There are no doctors at this place. The people there are all students or incompetents. It is so unprofessional that they can't manage to help anyone. It should be shut down

My mother stayed at Nike/Midway manor run by this company. I believe they administered her medications incorrectly, ignored me when I told them to remove knifes from her home, and seemed to be generally negligent across the board. The supervisor literally didn’t return my calls for days until her negligence escalated the situation to the point of getting police involved.nnAll of this has resulted in the worst relapse of her mental health condition in over 20 years. I’m disgusted by this company.nnDon’t trust them with the care of your loved ones!

Good mental health programs

My son was admitted to this hospital on Monday, January 7th.nThe hospital allowed another patient to sleep in my son’s bed today and eat and drink all his food I brought him when I visited yesterday. They took their sweet time getting the patient out of his bed and went to my son several time trying to get my son to move to that patient’s bed and room. My son declined both times. He should have never been asked once!!nWhen I spoke with the nurse, Mary, she informed me Alisa was the nurse who handled this situation and I had to speak with her but she was on her break.nWhen I finally spoke with Alisa, her excuse was my son was so nice and kind about it, therefore they didn’t see a need to get the patient from the bed in a timely manner. She even stated if my son would have gotten more angry about it, then they would have tried harder to move the patient.nInstead they allowed the patient to remain in his room for hours, only asking him once or twice in a gentle voice to move.nnWhat type of therapeutic hospital is this and thinking among caregivers?? Think about that...my son had to lose his composure and disposition to ANGER before they could do their job!!nIsn’t it the goal to keep my son in a calm and therapeutic environment?nThe patient refused to move, so she just left him there and went about her day until my son asked when was he going to be able to use his own bed. She then asked him if he would move in that patient’s room and bed AGAIN!!nnThis type of unprofessional and unclean process is the major reason for cross contamination between patients. This behavior is unsafe, very unclean and unheard of.nIt is also very non-therapeutic for my son.nThe nurse had nerves to tell me the patient was very sick and didn’t know what he’s doing.nThis statement in itself is so wrong and unprofessional.nFirst of all, if he’s so ill why isn’t he on one to one status and how are they going to guarantee he doesn’t go back in my son’s room and bed and eat and drink his food again? Alisa couldn’t give me a satisfactory answer for that, only what they were TRYING to do. I don’t know what diseases this guy has. He could be carrying lice or bed bugs or God knows what else. I told her I would have gone off and others who don’t have a psychiatric illness, if placed in this predicament.nnAlso, the floor staff are supposed to be charting on the patients’ whereabouts to make sure they’re where they’re supposed to be, so staff should have known this guy was in my son’s bed as soon as it happened. Then the nurse makes it sound like his fault because he was calm and considerate about the ordeal.nLike my son said, if he was irate and angry about it then they would be charting negative about him and adding this to his medical record history.nnMy son should not have to speak up like she suggested and even asked me to tell him to do so next time.nHe does not know this failed system and he’s sick, that’s why he’s in the hospital, like he said, he’s not in there being violent, cursing and yelling, so he gets taken advantage of and taken for granted.nMy son is there to get help and get better, he shouldn’t be doing the staff’s job in being proactive to keep other patients out of his room, bed and personal items brought to him by his loved ones.nIn addition to their carelessness, they did not clean the room or bed after they finally got him out. My son had to ask them for clean bedding and they’ve gave him the same pillow without cleaning it, after my son requested a new one. They claimed there were no more available pillows. It took my phone call for the nurse to have my son’s bed and pillow cleaned, after my son had laid on the pillow and in the bed.nI left the social worker a message regarding this, but of course, I received no return call yet.nI’m going to try to contact the hospital administrator tomorrow.nThis is very unacceptable!! This situation has caused my son and me a lot of stress and anxiety today. I was trying to rest when my son called me because I wasn’t feeling well.nn~Rosa L. ArnoldnMother and Legal Guardian