Chase Bank

It give negative stars. But this was the only option. I've been with chase id say for about a decade anyways. My biggest problem with them is i had problems cashing my check. I contacted customer service. The agent was great. I cant remember their name or id commend them helping me. Anyways they told me that I needed to go yo my local chase branch To try to fix the dispute. So I go down there explain the problem that I'm having. First thing is they were looking at my as if I had lost my mind. Talked down yo me as if I was a second class citizen then out right refuted to help me.nI then called customer service again to explain my problem. Even thought I was explicitly told to do this. I got a hold of them and I was taken through the usual process giving my name accout #and pin. Then the cusomer service agent asks for my social security number, i thought okay...nI let them know that I'll need to find it with in my filing cabinet anf it may take a little bit. about 5 minutes went by and they just hung up on me. Like what the hell, that speaks volumes about your values when it comes to serving your account holders when they need the help.nSo i called back and reached an agent... th we y pretty much told me information I was already aware of so I go in to greater detail about my predicament and they rudly interrupted me pretty much telling me that there is nothing they can do for me. So I guess I'm SOL.nThankfully my employer is a great person and they are writing me a new check. But the catch is im not going to be banking with chase anymore, ive never felt so embarrassed humiliated and helpless. Thanks to their way of banking. Ill just take my money somewhere else if they don't want to help me. And I doubt that corporate will read any of these reviews but I think a major restructuring of your branches is very much needed. Thats just bad banking.nDon't go to chase they are terrible and you deserve better then them.

When I came in there was a greeter at the door that smiled at everyone who entered and made sure I had been assisted. The teller that helped me was patient and kind. I didn't have any issues. It is evident that this branch is working hard to give good service and that's what I received. I also didn't have to wait very long at all. Keep it up!

Great customer service!!!

Went there at 3:00 on Friday to take my 96 year old mother to open up savings account with a (very) substantial check and was told they couldnt help me to come back Monday. Two men we in an office just sitting and visiting laughing and visiting. What kind of place is this. I wouldn't bank here if they gave me money. Too much competition in the banking industry to put up with substandard companies.

Aaron helped me out tremendously! Great service! 5 stars all the way!