BB&T

I just wanted to thank Adam for helping me today with my transfer excellent customer service.

I understand the difficulties of offering good customer service, but this has happened to me almost every time I go to BB&T on South Main in Wake Forest. Only one teller at lunch time in the lobby. She is also answering the phone (it rings constantly). Other employees sitting in private offices on the computer not answering the phone. No concern for customers. The tellers are trying to help customers as best they can, but customers waiting in line are not happy. I will be moving my accounts .

Well, see the reason for low score. So go in to take care of some business, only 2 tellers, one acknowledges me and other one comes up and starts talking about vacation and trying to get it scheduled, I stand there for a few minutes listening to this, and I finally ask if someone is available to help me, they then end their conversation. Poor customer service!

Best branch! Exceptional Employees! Friendly, Courteous Service! Always welcoming when you come in!!

Brian was so helpful when it came to helping us set up accounts for our teens The tellers always provide quick service with a smile. I love the “hometown” bank feel of this branch.