First Citizens Bank

I own a small business and bank with First Citizens through my business. I've been really happy with their service. They know who I am, I get personalized treatment, they were incredibly helpful with my PPP loan and their rates on loans have always been fair. I definitely recommend them as a friendly bank

First Citizens Bank has been very slow to respond to my PPP application with the SBA program, I submitted my application on Day 1, only on Day 14 they started reviewing me, Day 15 all the funds ran out. Now, no status updates on round 2, no word on if my application was even submitted. Extremely disappointed that my small business bank would not help me when all across the country other business colleagues have had a much different experience. This bank is quick to get you to sign up for high interest loans, but slow to give you back what you lost during COVID-19. So much for putting customers first.

Horrible service!