Map
Detailed Information
- Place Types Hospital
- Address 501 Dr Michael Debakey Dr, Lake Charles, LA 70601, USA
- Coordinate 30.2152413,-93.227565
- Website http://www.imperialhealth.com/
- Rating 3.7
- Compound Code 6Q8C+3X Lake Charles, Louisiana
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Reviews
Billing is a nightmare. Imperial Health has acknowledged I do not owe them a balance, yet they have sent my account to collections and even after they said they will remove it the collection company has informed me Imperial has not removed it and if I don’t pay my credit will be negatively affected. We have been trying to get this resolved for a month now. Imperial gives us 3 different phone numbers each of which finds a way to tell us to contact one of the others. I had United Healthcare on the phone with them who explained they submitted my insurance information incorrectly as well. After which billing at Imperial told me I had no balance and any collections would be removed which has not happened. The Lake Charles office also said they would email me an account statement showing no balance but never did so. This has gone on for a month and we’ve spent many hours looking for a resolution with zero results.
The single most corrupt healthcare organization in the Parish.
I have never been treated as kindly as by the staff of Dr. Teran. He has the patience of Job. My time with them was short but memorable.
My brother went last week and they had blood work.They tried to call on Monday to discuss results. Tomorrow is Thursday still no response from the office. Maybe we need to go to another doctor so the results would be more important.
Nice doctor seems concerned. Keeps up with all my different conditions. Staff is nice also
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