Regions Bank

Spoke to Nilda over the phone and she was super helpful and informative. I couldn't have asked for better service. Thank you!

Switched to regions for my business banking for better/more efficient service- however it is only day 2 of banking here and I am already dissatisfied. I have NEVER seen a bank prioritize the drive thru window when there is a lobby filled with customers waiting out the door to see a teller (especially during a pandemic where people shouldn't be gathering heavily in one place). Stood in line for an hour and a half while the drive thru continued to get cars in and out. Finally got to the teller who told me she can't help and to sit and wait longer- she wouldn't even write my checking and routing number down for me so I could confirm they were correctly written for me the day before (my merchant services won't allow money transfer to my new account because of issues with the bank info they gave me the day before). Now I'm going on waiting for 2 hours and still, no answer to my simple question. ud83dude43

They have always been friendly & willing to help.

This bank is horrible. There's so much protocol to deposit a check. I have a commercial account. It seems like every time I bring a customers check in I have to jump through half a dozen different hoops to get it deposited. Stay away from opening a commercial account here.

I have banked with a lot of banks in the past. And so far other than jax federal credit union regions is good. Its really the bank workers you deal with inside the bank that can make or break it. If i were living were i used to live i would be with jax federal credit union. I cant stand all the fees banks have these days and i must say regions is one of them. So that is a down side to being with regions. And transactions do take a while to process with regions which can mess your account up...then you end up with crazy overdraft fees on top of negative balance. But honestly people the only way to avoid that is keep a bank register to keep a running balance of your account. If you do that you will always know your true available balance. But like with most most things there are good things about regions too. Even though there are a few things i dont like...because each time i go into this actual branch the service is always superior. They are friendly and ready to help. Lately each time i have gone inside i have been helped by a woman named Scotti. She is always welcoming and goes above and beyond to help. Not only that she was sympathetic and understanding to my situation. Its rare that you meet someone who actually genuinely cares about your situation and will go that extra mile to help. I wish all bank employees could be like Scotti. God will bless her and others like her. Too many times do people get caught up in the whole by the book mess. And forget to actually listen and understand customers situation. All the employees at this location have been helpful but Scotti has always been the most understanding and helpful. Most banks the employees are cold, rude, uncaring, and distant. Even if im going through the drive thru the workers are always friendly. And that goes a long way. I don't care if they are not the fastest...its the quality of service that matters.