Qualstar Credit Union - Federal Way Branch

I don’t even bank with this credit union. They are just a sister credit union to my credit union. I went through drive through, sent my money to be deposited and sat there for 10 mins without anyone acknowledging me. There were only 3 cars. I understand it can be busy but good customer service is at least acknowledging that there is a customer and they will be helped shortly. And then the banker put the money into paying my credit card rather than my savings when I specifically told her I am here to deposit money into my saving. That was the only task I was there for. Horrible customer service!

I have done business with this credit union for many years, started with Weyerhauser CU, 11th and A Street then Woodstone each location great. Qualstar is very good.

The drive through is NOT open and its 1:30 ud83dude44 a half hour before they are supposed to close

I've been with Qualstar for over two years and so far my experience has been great! The branch manager at the Federal Way location, Falana is amazing!!!! She's very knowledgeable and wants the best for you. Falana helped me get my credit on track and I was able to phrchase my first house! She doesn't want to take the credit, but she doesn't know how much of a blessing she's been! She deserves a raise! Lol.

Not a friendly staff, they don’t seem to actually want to help you or make you feel welcome. Unfortunately this is the branch closest to my house, but I dread when I have to go in. Customer service is not a term that these people are familiar with. I gave two stars for the ONE woman who works here that is kind. I also did get the business the needed to handled, but not a pleasure by any means. Skip this location