VCA Amherst Animal Hospital

Love bringing my dog Hetta here to be groomed and vet... Haven't disappointed me yet... Thanks guys! Lived her haircut today...

A very compassionate staff. Dr. Cain was kind and very knowledgeable

I brought my cat to this establishment after adopting him. I got a few recommendations from family members who take their pets here. My first visit, the initial meet & greet was amazing. My second visit, was to put on ‘soft claws,’ was not so great. My appt was 9am. I got there, waited 15 minutes for someone to come get him from my car. I then waited another 40 minutes for the appointment to be over when I was told it would only be 15 minutes. I called and they said “oh we haven’t even seen him. You can go home and we will call you.” Okay, geez thanks for wasting 40 minutes of my morning. 2pm rolls around and I’ve heard nothing. I called and they said “oh yes, he is ready. You can come get it.” So I asked “when was he done? How come no one called me?” The lady answer was “I am not sure when he was done. But you can come now.” I rush to go pick him up. The lady walks out with him in his carrier, yelling “Oreo! Owner of Oreo.” My cat’s name is NOT Oreo, it is Smores. When I told her that, she says “Oh well it’s some type of cookie.” Let me just say this. I am a Physician’s Assistant. If I were to walk into a patients room or speak to a patients parent and say the totally wrong name; then say ‘oh it’s something like that.’ …I wouldn’t have a job. This is a doctor’s office, a patient is a patient, human or pet.nA few weeks pass and my cat lost his ‘meow.’ I called and was immediately seen, which was GREAT. My cat needed some medication and came home. However, the next day he stopped eating and didn’t eat for 3 days. When he began to eat again, he started throwing up multiple times. I called to inquire if this was a side effect from the medication or if his condition had worsened..etc. The lady at the front desk said she would speak to the doctor and call me back. A few hours pass, I called again to inform her he was still throwing up – she promised to talk to the doctor right away and call me back. This was OCTOBER 19TH AND I NEVER GOT THAT PHONE CALL BACK. It is now November 20th…Luckily I didn’t wait for that phone call back. Because I’d still be waiting on it. After 2 bad experiences and I realizing I wasn’t getting a call back regarding a sick issue - he got a new vet immediately and is healthy as can be. My family who recommended me are also getting a new vet. If you love your pet, you won’t go here….

You gave me the dx I needed, but the meds were not necessary. Arthritis partial cause, hurricane caused swelling w barometer drop. Now I know what to look for. Never used meds. Hurricane left swelling did too. Overall staff are great. Would suggest a more holistic approach to drugging an animal or suggest later due to age. He was out playing ball, before during after. I just need to reduce water if swelling. Milk thistle would have done that with no harmful effects like the drugs prescribed. Harley has arthritis and we'll work on those issues with less drugging. But staff is great.

Wonderful....we love Dr. Hope...Very at home feeling here. My Millie was very happy....